Cases

Case management within One Stop is specifically designed to handle verifications that require manual review. It offers a highly customizable solution tailored to the unique needs of organizations. The "Cases" feature is closely integrated with KYC (Know Your Customer) Workflows, as the creation of a case is triggered by specific workflow configurations.

When a "Create case" node is included in a workflow, One Stop automatically generates a case record. This enables organizations to track and manage verifications that require manual review or further investigation. The status of clients and their associated cases can be easily monitored within the platform.

Case management allows users to exercise personal judgment in assessing the status and details of individual cases. It provides a centralized location for reviewing, documenting, and making informed decisions about verifications within the KYC scenario.

By utilizing the "Cases" functionality in conjunction with KYC Workflows, organizations can streamline their manual review processes, enhance compliance measures, and maintain a comprehensive record of verifications and associated cases.